For Sellers and shops
Satusend: COD deposits, receivables, and driver expenses
Drivers collect COD money exactly as billed and deposit it at the store. A counter counts, finance locks; small differences are borne by the store, large ones become a driver receivable.
Updated · Orders and delivery
https://satupack.com/en/bantuan/satusend-uang
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
COD applies to online store orders and receivable cashier receipts (tick *Driver menagih sisa piutang* on the Antar button; the receipt is settled automatically when the deposit is locked). Paid receipts and manual tasks are handed over without collecting money; create a cashier receipt first if you want to collect on delivery.
The driver collects exactly the bill amount (cash, store QRIS, or transfer; QRIS and transfer with a proof photo). If the customer cannot pay in full, the driver marks the delivery failed and brings the goods back.
The driver requests Setor sekarang (deposit now) from the Uang COD card. Open Pusat Penjual > Antar Satusend > the Setoran tab.
Stage 1, count (permission *Hitung setoran antar*, or the owner): open the deposit, count the cash with the driver, enter the amount, photograph the money, and get two signatures (counter and driver). A difference needs a reason.
Stage 2, lock (permission *Keuangan*, or the owner): match each QRIS/transfer payment with the bank statement (Cocok match or Tidak cocok no match + reason), read the summary, then Setujui dan kunci (approve and lock). Cash increases and the record becomes permanent.
A cash shortage up to the store's tolerance (default 0.2% of the deposit total) is borne by the store; above it becomes a driver receivable. A payment that does not match also becomes a driver receivable.
Piutang driver tab: Catat pelunasan (record payment; cash or transfer, instalments allowed). Biaya driver tab: Putuskan (decide) expenses drivers recorded; Setujui (approve) records a cash expense right away (cash or transfer), Tolak (reject) needs a reason.
Laporan tab: a per-driver summary for one period (delivered, failed, COD, locked deposits, difference, receivable, expenses).
Tips
- The counter is not the depositing driver, and the locker is not the counter. The owner is exempt: a small store may do both stages alone.
- The permission *Hitung setoran antar* can be given to a cashier or warehouse member in Settings > Team. A finance member who locks needs the *Keuangan* permission plus *Hitung setoran antar* or *Kemas dan kirim* so the Antar Satusend menu opens.
- Locked deposits, receivables, and decided expenses cannot be changed or deleted.
Common questions
Why can't I lock a deposit I counted?
Separation of duties: the person who counted may not lock the same deposit. Ask another finance member to lock it. The owner is exempt.
Online order not marked paid automatically after locking?
Automatic paid-marking waits for the order feature. The lock result screen says how many orders were not marked automatically; mark their payment from the orders menu.
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Related guides
- Antar Satusend: delivery tasks with store driversTurn Satusend on, invite drivers, then assign online orders, cashier receipts, or manual deliveries. Drivers prove pickup and delivery with photos on their phone.
- Satusend: the driver app for delivering ordersOpen satusend.satupack.com, take an order, pick the goods up at the warehouse with a photo, deliver, then hand over with a photo and the receiver's name. Works without a signal too.
- Sales Order: accepting and rejecting ordersAll incoming orders are in Sales Order; accept or reject, and answer buyers' cancellation requests.
- Shipping an order (the Kirim flow)Tick the packed items, press Kirim, and the order goes to the shop courier to accept; see what happens with third-party couriers and a chosen delivery date.
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