For Sellers and shops
Tracking shop couriers
Follow the stage of every delivery and the courier's last position on the map.
Updated · Orders and delivery
https://satupack.com/en/bantuan/lacak-kurir
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
In the side menu, open the Pengiriman (Delivery) group and choose Lacak kurir (track courier).
Ringkasan pengiriman counts orders: Sedang berjalan (in progress), Selesai hari ini (completed today), and Perintah dibatalkan (instruction cancelled).
Each card shows a timeline: Perintah sent, Diterima by the courier, Berangkat (departed), and Tiba di tujuan (arrived), with times.
Click Lihat posisi kurir di peta to see the last position, distance to the destination, and Rute ke tujuan (route).
The GPS mati / posisi lama (GPS off / old position) tag shows when the position is not updating. Contact the courier with Hubungi kurir.
When finished, the delivery photo proof is attached to the order.
Tips
- The courier's GPS must stay on while delivering. The card shows whether the courier has agreed to GPS tracking.
- Position is only sent while the courier has an accepted order, then stops by itself.
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Related guides
- Adding shop couriers, invitation codes, and QRRegister the shop's own couriers, send the invitation code via WhatsApp or QR, and deactivate when needed.
- Shipping an order (the Kirim flow)Tick the packed items, press Kirim, and the order goes to the shop courier to accept.
- GPS consent and GPS must stay onBuyers and shops follow the delivery through your phone's GPS, so GPS must stay on while you work.
- Sales Order: accepting and rejecting ordersAll incoming orders are in Sales Order; accept or reject, and answer buyers' cancellation requests.
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