Help Center

A quick guide to using Satupack. Pick a topic below.

• How to shop+

  1. Find products with the search box at the top, or pick a category on Home.
  2. Open a product to see the price, seller shop, distance, and buyer reviews.
  3. Tap “+ Cart” to add it, or “Buy now” to go straight to your cart.
  4. In Cart, set the quantities. Your order is automatically split by nearest shop.
  5. Tap Checkout, choose shipping and a payment method, then Place order.
• Nearest shop and out-of-stock items+

  1. Satupack automatically picks the shop nearest to your location.
  2. If the nearest shop is out of stock, the item ships from the next nearest shop that has it.
  3. If you are outside a shop's service radius, you can still order and shipping is calculated by distance.
• Payment+

  1. Choose QRIS, e-wallet, credit/debit card, or cash on delivery (COD).
  2. For QRIS and e-wallet, complete payment before the time limit shown.
  3. Once paid, the order status updates and the shop starts processing it.
• Tracking an order+

  1. Open the Satupack app on your phone, then the Orders menu.
  2. Statuses in order: not processed, processing, shipped, completed.
  3. When the shop courier delivers, you can follow the courier on the map.
  4. After delivery, you and the seller are asked to review each other.
• Returns and the Resolution Center+

  1. If something is wrong with your goods, request a return from the order details in the app, with photos.
  2. The seller approves or rejects it and gives a reason.
  3. If you and the seller cannot agree, escalate to the Resolution Center. The Satupack team reviews and decides, and the funds are held during the review.
• Account and password+

  1. Sign up with your email, then open the confirmation link we send you.
  2. Forgot your password? Choose “Forgot password?” on the Sign in page and follow the link in your email.
  3. One account is used for shopping, for being a Partner or Agent, and for couriers.
• Becoming a Partner or Agent+

  1. A Partner gets a registration code from the Satupack team. An Agent gets a code from the nearest Partner.
  2. Sign in to the app, open Account, then Register as seller, and enter that code.
  3. The shop location follows the code, and an Agent can only be in the same province as the Partner.