For Sellers and shops
Shop score and badges
A 0 to 100 score showing how trustworthy your shop is; buyers only see a badge.
Updated · Managing the shop
https://satupack.com/en/bantuan/skor-toko
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
Open the Dashboard. The Skor toko (shop score) card shows the score, its level, and a 30-day trend; click the arrow to open the details.
Levels: Baru (new), Berkembang (growing), Terpercaya (trusted), Andalan (reliable), Perlu perhatian (needs attention), or Dibekukan (frozen). Buyers only see the Terpercaya or Andalan badge.
The score comes from five components: Ketepatan layanan (orders rejected, late, or disputes lost), Ulasan pembeli (average stars over 90 days, at least 5 reviews), Kecepatan menerima pesanan (2 hours or less scores full), Retur (20% returns = zero), and Kelengkapan toko (map pin and photos of all products).
Read Yang paling menaikkan skor (what raises the score most) for the most effective improvement tips.
If a banner reads “Komitmen pesanan toko Anda menurun” (declining) or “kritis” (critical), fix it by accepting and shipping orders on time. A frozen shop is hidden and takes no new orders.
If you think a freeze is a mistake, click Ajukan banding (appeal) and explain why (10 to 500 characters). The Satupack team reviews and contacts you.
Tips
- Accept or reject orders quickly, ship on time, reply to buyer chats, and complete the map pin and product photos.
- A score only appears after enough orders (each component has a minimum count).
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Related guides
- Reminders and DashboardReminders show what to check today; the Dashboard sums up sales, profit, stock, and returns.
- Incoming returns: approve, reject, and completeRespond to a buyer's return request using photo or video evidence; the order funds are held while the return runs.
- Sales Order: accepting and rejecting ordersAll incoming orders are in Sales Order; accept or reject, and answer buyers' cancellation requests.
- User Access: managing the team and rolesInvite staff with a code, set their permissions, and remove them when needed.
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