For Sellers and shops
Shipping an order (the Kirim flow)
Tick the packed items, press Kirim, and the order goes to the shop courier to accept.
Updated · Orders and delivery
https://satupack.com/en/bantuan/kirim-pesanan
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
In Sales Order, open an accepted order and prepare the goods.
Tick the packed items in the detail table (optional; Centang semua barang ticks everything).
Press Kirim (send) and confirm. If the shop has an active courier, the delivery instruction goes to the courier with status Menunggu kurir menerima (waiting for the courier to accept).
The courier presses Terima in the app to start delivering. The order becomes Dikirim (shipped) and the buyer is notified.
If the shop has no active courier (self-delivery or a freight carrier), the status becomes Dikirim immediately and the buyer can track it.
Sent by mistake? While the courier has not accepted yet, press Batalkan perintah (cancel the instruction) so the courier no longer sees it.
Open the Pengiriman (Delivery) menu for the delivery history (Delivery Orders): filter by customer, item, status (Disiapkan prepared, Dikirim shipped, Diterima received), or date.
Tips
- An order with a delivery date chosen by the buyer can only be dispatched on that date.
- Shipping needs the Kemas dan kirim permission (Admin toko or Gudang role).
Common questions
The courier already pressed Terima. Can I cancel?
The instruction can only be cancelled while the courier has not accepted it. After that, contact the courier or Customer Care.
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Related guides
- Sales Order: accepting and rejecting ordersAll incoming orders are in Sales Order; accept or reject, and answer buyers' cancellation requests.
- Printing parcel labels and delivery notesPrint 100×150 mm parcel labels or delivery notes; the QR only contains the document number.
- Tracking shop couriersFollow the stage of every delivery and the courier's last position on the map.
- Adding shop couriers, invitation codes, and QRRegister the shop's own couriers, send the invitation code via WhatsApp or QR, and deactivate when needed.
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