For Sellers and shops
Sales Order: accepting and rejecting orders
All incoming orders are in Sales Order; accept or reject, and answer buyers' cancellation requests.
Updated · Orders and delivery
https://satupack.com/en/bantuan/sales-order
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
Open the Pusat Penjual (Seller Center) > Sales Order. Every buyer order and Agent order has an SO number.
The Perlu tindakan (needs action) filter shows orders waiting for your decision. Menunggu bayar shows unpaid orders; Semua sumber can be narrowed to Agent orders.
Search with Cari nomor SO atau pelanggan. Click the SO number to see the items, prices, subtotal, and total.
Choose Terima pesanan (accept order) to process it. Once accepted, prepare the goods and press Kirim (see the Shipping an order guide).
Choose Tolak pesanan (reject order) if you cannot fulfil it, and write the alasan penolakan (reason); it is sent to the buyer.
If a buyer asks to cancel after paying, press Jawab (answer) then Setujui pembatalan (approve) or Tolak pembatalan (reject).
Tips
- Answer quickly: how fast you accept orders is part of the Shop score. If a seller does not answer a cancellation within 2 days, the order is cancelled automatically.
- You need the permission to process orders (Admin toko or CS role) to accept and reject.
Common questions
Why is the Terima button disabled?
The order may not be paid yet, or your account lacks the Proses pesanan permission. Ask the owner to set User Access.
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Related guides
- Shipping an order (the Kirim flow)Tick the packed items, press Kirim, and the order goes to the shop courier to accept.
- Incoming returns: approve, reject, and completeRespond to a buyer's return request using photo or video evidence; the order funds are held while the return runs.
- Printing parcel labels and delivery notesPrint 100×150 mm parcel labels or delivery notes; the QR only contains the document number.
- Tracking shop couriersFollow the stage of every delivery and the courier's last position on the map.
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