For Sellers and shops
Branches: add business locations and set who uses which branch
Add shop branches, edit their name or address, deactivate branches that close, and restrict which branches each team member may use.
Updated · Managing the shop
https://satupack.com/en/bantuan/cabang-toko
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
A single-location shop has no branch menu. To add a location, open Pengaturan (Settings) > Toko (Shop) and click Tambah cabang (Add branch). It only shows when the branch feature is enabled for your shop and your account has the Kelola cabang (Manage branches) permission.
Fill in Nama cabang (branch name, required, 2 to 60 characters) and Alamat (address) if needed, then Simpan cabang (Save branch). The branch code is created automatically from the name.
Once the shop has two active branches, the Cabang (Branches) menu appears in the sidebar. It lists branches with code, address, and status Aktif (Active) or Nonaktif (Inactive). The first branch is called Utama (Main) and cannot be deactivated.
Three-dot menu > Ubah nama atau alamat (Edit name or address) to update a branch. Three-dot menu > Nonaktifkan (Deactivate) for a branch that closes: write a reason (at least 3 characters). A branch that still has stock, ongoing transactions, or an open shift cannot be deactivated yet. An inactive branch can be reactivated from the three-dot menu > Aktifkan (Activate).
In Akses anggota tim (Team member access), click Atur (Set) on a member and choose Semua cabang (All branches) or Hanya cabang tertentu (Selected branches only). An unrestricted member can use all branches, including branches added later. The owner can always use all branches.
Tips
- The Kelola cabang permission can change branches. The Lihat semua cabang permission only views the list. Both are granted in User Access.
- Branches are never deleted: ones no longer used are deactivated so their history stays.
Common questions
Why is there no Add branch button?
The additional branch feature is not enabled for your shop yet, or your account does not have the Manage branches permission. Contact the shop owner or the Satupack team through Tiket bantuan (Help tickets).
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Related guides
- User Access: managing team and cashier permissionsInvite staff with a code, then set their permissions down to single rights: ready-made packages, reusable named Custom packages, and cashier-app rights.
- Customising your menu: hide the menus you do not useEvery menu you have rights to shows in the sidebar. In Settings > Menu you hide the ones you do not use; this applies to your account only and never changes access rights.
- Shop security: limits, alerts, cashier PIN, and approvalsThe server rejects team actions beyond the limits (voids, discounts, manual QRIS, large POs, returns, stock) and every risky event alerts you; limits can be changed.
- Toko libur: scheduling shop holidaysDuring a holiday buyers cannot order and are redirected to another nearby shop; orders already placed are still processed.
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Create a help ticket · Sellers, cashiers, and shop teams: a help ticket carries the menu you have open.