For Sellers and shops
Satupack subscription: team plans
The shop owner is free; the shop picks a plan by the number of team members with a login (Starter 5, Medium 15, Enterprise 50 users), paid monthly via Midtrans.
Updated · Finance and rewards
https://satupack.com/en/bantuan/langganan-satupack
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
Open Seller Center > Finance group > Subscription (shop owner only).
Check Current plan and Users in use: team members with a login (warehouse, cashier, shop admin, custom). The owner, couriers, and Agents are not counted. Starter allows up to 5 users, Medium 15, Enterprise 50 (prices at satupack.com/harga).
On the 1st of each month an invoice LG-YEARMONTH-SEQ is issued for the plan price. You are notified by email and WhatsApp.
Click Pay: the Midtrans page opens in a new tab (QRIS, bank transfer, e-wallet, card). After paying, return to the Satupack tab; the status changes to Paid automatically.
If unpaid by the end of the grace period, team members cannot sign in until it is paid. As the owner you can still sign in and all data is kept.
Click Change plan when your team grows: an upgrade applies now and you pay the price difference for the remaining days (prorated). A downgrade takes effect next period and only if your user count fits.
Tips
- One person working at two shops counts as one user at each shop.
- A full plan means no new members; upgrade first from the Subscription menu.
- Until Satupack switches the subscription on, the menu shows "Not in effect yet": no invoices and no restrictions.
- Shops that already have members when the subscription starts get free month(s), the smallest plan that fits is selected automatically, and they are told in advance.
Common questions
I paid but the status is still Unpaid?
Wait 1 to 3 minutes and click Check status. The Midtrans notification is sometimes late. If it takes more than an hour, contact Customer Care with the invoice number.
Can I pay manually (direct transfer)?
Yes, through a Satupack admin: send the transfer proof to Customer Care; the admin marks it paid with a note. The Pay button remains the main method.
Is data lost when overdue?
No. All data is kept and the owner can still sign in; only team member logins are paused until the invoice is paid.
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Related guides
- User Access: managing team and cashier permissionsInvite staff with a code, then set their permissions down to single rights: ready-made packages, reusable named Custom packages, and cashier-app rights.
- Opening a shop on SatupackOpen a shop on Satupack for free and start taking orders right away; the Satupack team checks your ID afterwards, and you can apply for Partner or Agent later.
- Balance and withdrawals to a bank accountSales funds enter your Balance after the order completes and the return-hold period; withdraw to a bank account any time.
- Payment methodsPay for Satupack orders with QRIS, bank transfer, e-wallet, credit or debit card on a secure payment page, or cash on delivery (COD) when the goods arrive.
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