Satusend: the driver app for delivering orders

Steps

1. 1

   Open the invitation link from the store owner on your phone, sign up with a Satupack account, and wait for the owner's approval. Then open satusend.satupack.com and add it to your home screen.

2. 2

   The Order tab shows orders assigned to you and available orders (area only). New orders ring and show as a number on the icon. Tap Ambil tugas ini (take this task) for an available order.

3. 3

   At the warehouse tap Ambil barang di gudang: write the warehouse officer's name, take a photo of the goods, and have the officer sign on the screen.

4. 4

   Open the Antar tab, tick the tasks you carry, tap Berangkat (depart), then choose the vehicle (plate). One trip holds at most 30 tasks.

5. 5

   At the destination tap Buka rute (open route) or Telepon penerima (call receiver). Tap Serahkan (hand over): photo of the received goods and the receiver's name. The receiver signs if the store requires it.

6. 6

   If delivery fails, tap Gagal, choose a reason, and take a proof photo. Bring the goods to the warehouse, then tap Barang sudah dibawa kembali with a photo.

7. 7

   The Akun tab shows the Antrean kirim (send queue): actions done without a signal are kept on the phone and sent automatically. The Chat tab lets you message the store (also queued without a signal); a task's detail has Tanya toko tentang tugas ini (ask the store about this task).

8. 8

   The first time, you are asked to agree to position tracking: your position is recorded only from the Berangkat (depart) button until the last task is done. Keep the screen on while delivering; the app keeps it on for you (you can turn this off in the Akun tab).

9. 9

   COD (cash on delivery) orders: in the Serahkan form collect exactly the bill amount, then choose how the customer paid: Tunai (cash), QRIS toko, or Transfer. QRIS and transfer need a proof photo. If the customer cannot pay in full, do not hand over the goods: tap Gagal.

10. 10

    In the Antar tab, the Uang COD card shows the money you hold. Tap the card then Setor sekarang (deposit now; needs internet) and hand the cash to the store's counter; a large difference or a payment that does not match becomes a receivable owed to the store. On the same card, Catat biaya (record an expense: fuel, parking, toll, meals) with a receipt photo, works without a signal; expenses the store approves are reimbursed directly.

Common questions