For Couriers
Courier: common problems and fixes
Unknown code, instructions not showing, photo not uploaded, or a locked GPS screen: here is how to fix them.
Updated · Working as a courier
https://satupack.com/en/bantuan/masalah-kurir
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
“Kode tidak dikenal atau sudah dipakai” (code unknown or already used): ask the shop for a new code. One code per phone number.
“Nomor HP tidak sama dengan yang didaftarkan penjual” (phone number differs): use the number the shop entered, or ask the shop to fix it.
Instructions not showing: your account may be deactivated by the shop, or the order uses a third-party courier. The order must be Diproses (processing) and already dispatched by the seller.
“Foto bukti belum terunggah” (photo not uploaded): poor signal. Press Selesaikan pengiriman again once the connection is back; a photo that already shows need not be retaken.
“GPS wajib hidup” screen: turn on GPS and location permission (see the GPS guide). The screen reopens automatically once GPS is on.
“GPS belum aktif atau posisi terlalu lama” (GPS not active or position too old): turn on GPS, wait a moment in the open, then try again.
Tips
- Still stuck? Contact the shop that registered you, or Customer Care.
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Related guides
- Courier: signing in with an invitation code or QRA shop courier signs in to the app with the phone number the shop registered and a single-use invitation code.
- GPS consent and GPS must stay onBuyers and shops follow the delivery through your phone's GPS, so GPS must stay on while you work.
- Accepting, delivering, and photo proofAccept the delivery instruction, deliver the goods, take the (required) photo proof, then finish the delivery.
- Courier: delivery fee, balance, and withdrawalsThe per-delivery fee enters your Balance after a delivery with photo proof; withdraw to a bank account on the website.
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