For Cashier (PoS)
Refunding a receipt: part or all of it
When a customer returns items from a paid receipt: pick the items, how the money goes back, and a reason; stock and cash are corrected automatically.
Updated · Selling and receipts
https://satupack.com/en/bantuan/kasir-refund-nota
The Seller Center and the apps are shown in Indonesian. Menu and button names in bold are the exact labels you will see, with the English meaning in brackets where it helps.
Steps
Open Riwayat (History; needs the Kasir (Batalkan nota) permission), find the receipt, and tap it for details. The Refund button only shows for receipts that are Selesai (completed) and fully paid. A Bayar nanti (pay later) receipt must be marked paid first, or cancelled.
Press Refund. For each item, set the quantity returned with the minus and plus buttons, or press Semua (all).
Choose Uang dikembalikan lewat (money returned by): Tunai (cash from the drawer), or QRIS and Transfer once a Satupack admin has switched on manual payments for your shop.
Fill in Alasan refund (reason, required), for example a damaged item or wrong size. Check the Uang dikembalikan amount: it is proportional to the item price on the receipt including the receipt discount share. A refund of all items always equals the remaining receipt value.
Press the Refund Rp... button. Stock returns automatically, the cash-out is recorded in Finance, and the receipt gets a refund number (for example KSR-2610-00001-R1). Pressing twice or a dropped connection never creates a double refund.
A receipt can be refunded several times until all its items are back. A receipt that has a refund can no longer be cancelled; return the rest with the Refund button.
Tips
- Permission, daily limit, and notices work like cancelling a receipt: the owner and cashiers with Kasir (Setujui) are unrestricted; other cashiers can only refund today's receipts, counted together with the daily cancel limit (default 3, set by the owner in User Access > Keamanan toko).
- Every refund notifies the owner, is recorded in the Activity log, and appears in Ringkasan > Pengawasan kasir.
- This refund is for sales at the cashier. Online orders are returned through Retur: the buyer applies, the shop approves.
- A receipt that was made offline and not yet sent to the server cannot be refunded.
Common questions
A customer brings items from last week's receipt. Can I refund it?
The shop owner can. Restricted cashiers can only refund today's receipts, so ask the owner or a cashier with the Kasir (Setujui) permission to do it.
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Related guides
- Receipt history, cancellation, and SummaryView receipts already made, search by number or customer name, cancel a receipt (owner or a cashier with the right, with a reason), and read the daily summary of sales and payment methods.
- Cashier: PIN, screen lock, switching cashier, and closing a shiftSign in to the cashier with a 4-digit PIN, lock the screen when you step away, switch cashier on the same device, and close a shift by counting the drawer.
- Shop security: limits, alerts, cashier PIN, and approvalsThe server rejects team actions beyond the limits (voids, discounts, manual QRIS, large POs, returns, stock) and every risky event alerts you; limits can be changed.
- Cashier: choosing items and taking paymentTap items to add them to the basket, press Bayar, choose cash, QRIS or transfer, or pay later.
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