For Buyers
Contacting Customer Care
Reach the Satupack team by WhatsApp, phone, or email; replies within 1 working day.
Updated · Getting started
https://satupack.com/en/bantuan/hubungi-customer-care
Steps
Click the floating WhatsApp icon in the corner of the page to chat with Customer Care.
Or call the office on 0721-350985 or email sales@trigunung.com.
State your order number and describe the problem briefly. Attach a photo if needed.
For suggestions or to report a problem on the site, click the Send feedback icon in the corner and write your message (at least 10 characters).
Our team replies within 1 working day.
Tips
- Satupack never asks for your password or verification code by chat, WhatsApp, or phone.
- For problems with goods, file a return in the app first so there is an official record.
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Related guides
- Returns and refundsFile a return within 3 days of arrival; if you cannot agree, the Resolution Center decides.
- Safety tips: avoid scamsSimple habits that keep your account and money safe on Satupack.
- Sign up and sign inCreate one Satupack account with your email, then sign in to shop or sell.
- Finding and choosing productsSearch from the top search box, filter by category, material, price, and rating, then open the product page.
Still need help?
Our team replies within 1 working day.