For Account and security
Safety tips: avoid scams
Simple habits that keep your account and money safe on Satupack.
Updated · Security
https://satupack.com/en/bantuan/tips-keamanan-akun
Steps
Never share your password or verification code with anyone. Satupack never asks for them by chat, WhatsApp, or phone.
Always pay through Satupack. Never transfer directly to a seller's account outside Satupack.
Use a unique password different from your other accounts, at least 8 characters, mixing letters and numbers.
Check the site address: satupack.com. Do not sign in through links from suspicious messages.
If a phone is lost or the account feels used by someone else, open Account > Security, click Sign out of all devices, then change your password.
Report anything suspicious to Customer Care.
Tips
- Seller identity data is stored encrypted and every access by staff is logged permanently.
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Related guides
- Change password and sign out of all devicesChange your password regularly, or end sessions on every phone and computer if a device is lost.
- Forgot passwordReset your password through a link sent to your account email.
- Contacting Customer CareReach the Satupack team by WhatsApp, phone, or email; replies within 1 working day.
Still need help?
Our team replies within 1 working day.