For Buyers
Tracking an order
See the order status, the courier position on the map, and the delivery photo proof.
Updated · Orders, returns, and reviews
https://satupack.com/en/bantuan/lacak-pesanan
Steps
Open Account > Transactions on the website, or the Orders tab in the app.
Choose an order. Statuses go in order: Awaiting payment, Processing, Shipped, Arrived, Completed, or Cancelled.
When a shop courier has Shipped it, tap Track on map in the app to see the courier's position. The courier's number shows only while the order is on its way.
If it ships by ride-hailing or a freight carrier, track it in that provider's app.
When the goods arrive, check them and view the courier's delivery photo proof.
Click Order received if everything is right. The funds are then passed on to the seller.
Tips
- If you do not press Order received and there is no return, the funds are released to the seller automatically 3 days after arrival.
- Problem with the goods? File a return within 3 days of arrival.
Common questions
The courier's position is not moving. Why?
The map is waiting for a GPS signal from the courier's phone. Meanwhile it shows an estimated route. Contact the seller by chat if it takes too long.
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Related guides
- Cancelling an orderCancel an unpaid order yourself; a paid order needs the seller's approval.
- Returns and refundsFile a return within 3 days of arrival; if you cannot agree, the Resolution Center decides.
- Writing and reading reviewsGive stars and a comment for the shop after the goods arrive, and read other buyers' reviews before buying.
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