For Account and security
Deleting your Satupack account
Delete your own account from Account > Security (web) or Account > Delete account (app). Personal data is deleted or anonymised; transaction records remain in anonymous form.
Updated · Security
https://satupack.com/en/bantuan/hapus-akun
Steps
Open Account > Security on the website, or Account > Delete account in the app, then press Delete my account.
The system first checks whether the account can be deleted. If not, the reasons are listed with guidance. Finish open orders, returns, invoices, balance or shop team first, then open this page again.
Pick a reason (optional), type HAPUS (capital letters; the Indonesian word for delete), then enter your password. Press Permanently delete my account.
You are signed out automatically and a confirmation is emailed to your registered address. The account cannot be restored.
Tips
- Deleted or anonymised: name, email, phone number, photo, addresses, bank account, ID card and selfie, and chat text. Reviews stay visible without your name.
- Kept in anonymous form because of record-keeping duties: order history, balances, financial journals and logs. See the Privacy Policy.
- Shop owners must first remove all team members and deactivate Agents; your shop is deactivated when the account is deleted.
- Admin accounts cannot be deleted from here.
Common questions
I forgot my password, how do I delete my account?
Reset the password with Forgot password, then repeat the steps above. If you are still stuck, email it.support@satupack.com from your registered address.
How many wrong passwords are allowed?
Five wrong attempts lock deletion for 15 minutes to protect your account.
Can I create a new account with the same email?
Yes. The old email is released from the deleted account, but the old account's history is not restored.
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Related guides
- Safety tips: avoid scamsSimple habits that keep your account and money safe on Satupack: spot fake messages, never share codes, pay only through official pages, and check the site address.
- Change password and sign out of all devicesChange your password regularly, or end sessions on every phone and computer if a device is lost.
- Contacting Customer CareReach the Satupack team by WhatsApp, phone, or email for order, payment, or account issues; replies arrive within one working day and never ask for your password.
- Forgot passwordForgot your Satupack password? Request a reset link to your account email, set a new password, then sign in again on the website or in the app.
Still need help?
Our team replies within 1 working day.